Returns & Refunds Policy

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At Msa Concepts, LLC (“we,” “our,” or “us”), customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which returns and refunds may be accepted for purchases made through jasonmfusi.com.

Digital Products & Consulting Services

  • All consulting services and digital products are non-refundable once the service has been delivered, scheduled, or accessed.

  • Due to the nature of consulting and digital offerings, we do not accept returns or issue refunds for completed or partially completed services.

Physical Products (If Applicable)

If physical products are offered on our website, the following terms apply:

Return Eligibility

  • Returns must be requested within 7 days of delivery.

  • Items must be unused, unworn, and in their original condition and packaging.

  • Proof of purchase is required.

Items that are damaged due to misuse, normal wear and tear, or customer error are not eligible for return.

Non-Returnable Items

The following items are non-returnable:

  • Digital products

  • Consulting services

  • Gift cards

  • Final sale or clearance items

  • Customized or made-to-order products

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to the original payment method.

  • Refund processing time may take 5–10 business days, depending on your payment provider (PayPal or Stripe).

Shipping Costs

  • Original shipping fees are non-refundable.

  • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will evaluate the case and provide a replacement or refund where applicable.

Chargebacks & Disputes

Unauthorized chargebacks or disputes without first contacting us may result in account suspension and refusal of future service.

Policy Updates

We reserve the right to modify this Returns & Refunds Policy at any time. Changes will take effect immediately upon being posted on this page.

Contact Information

If you have any questions about this policy, please contact us:

Msa Concepts, LLC
📧 Email: [email protected]
🌐 Website: jasonmfusi.com